Nearly a hundred PGMA Training for Work Scholarship (TWSP) Coupons
for the Finishing Course for Call Center Agents (FCCCA) have been distributed by TESDA 9 in Zamboanga Peninsula since July this year.
FCCCA is a 100-hour training program designed to develop knowledge, skills, and attitudes of a Contact Center Representative in accordance with industry standards. It covers two core competencies such as Communicate Effectively in a Customer Contact Center and Render Quality Customer Service. This training program is already available in seven educational institutions and training centers in the region - AMA, STI, E-World Learning Center, Unibersidad de Zamboanga, Comtech Institute-
Zamboanga City and Basilan, J-Jireh School, and Colegio de Moderno Tecnico Y Informatico. All the graduates of this course are referred to call center companies
for interview. G-Com, a call center company based in Davao City but will soon put up its own facility in Zamboanga City, has been interviewing all the graduates for possible employment.
The Training for Work Scholarship is a scholarship program of President Gloria Macapagal-Arroyo where she allocated P500 million for 100,000 qualified scholars. The scholarship program is offered to jobseekers applying as contact center agents, animators, software developers, medical/legal transcriptionists, who fell short of the hiring standards. They are called "near hires", who for some reason did not qualify for the job because of lack of competency and skill required by the job. It will also be offered to jobseekers in other industries with critical skills requirements like aviation, agriculture, medical tourism, health, metals and services.
This is aimed to provide skills and competencies to job seekers through appropriate training programs that are directly connected to existing jobs for immediate employment and to empower private education and training institutions to offer relevant training programs that meet job requirements.
Interested applicants are advised to register at the nearest DOLE and